3P Industry-Based Certification Programme

Soft Skills : Course Outline

Day 1
Building self-confidence	Building self-esteem Positive mental attitude towards success Expectations of self in the future Practical activity 45 seconds self-introduction
Preparing Resume	How to write one that will make a good impression Resume writing basics Resume writing tip Analyse samples of good and bad resumes Write good cover letters Analyse sample cover letters Write thank you letters Practical activity Resume writing Drafting own resume Drafting cover & thank you letters
Projecting positive image through personal grooming	1st impression counts Good dressing sense Make-up, skin & hair care Personal hygiene & health Practical activity body language & gestures Correct posture in standing, sitting and walking for positive impact Develop facial expressions, eye contact and smiles
Day 2
Job Interviewing	Various types of interviews Common interview questions Dealing with tricky questions Samples of questions
Job Interviewing Stages	Before : Preparing for the interview Do your homework – researching companies Listing some of your attributes – researching yourself Practice, practice and then Practice some more During : Succeeding on the Interview Dressing for the interview Establishing Rapport Body Language Answering Questions Asking Questions After : Following-up on the interview
Practical activity	Role-plays of interview sessions Coaching the sessions

Prestariang Systems Sdn Bhd
Level 3, FSBM Plaza,
3539 Jalan Teknokrat 7,
63000 Cyberjaya, Selangor,
Malaysia.

Tel : (+603) 8314 8400
Fax : (+603) 8318 9280

Email :
support@3p.prestariang.com.my